Shipping policy

Shipping Policy

Last Updated: July 21, 2026

At RIICHMAN Gold, we are committed to delivering your jewelry safely, securely, and on time. Every order is carefully inspected, securely packaged, and fully insured during transit to ensure it reaches you in perfect condition.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Customized or made-to-order jewelry may require additional processing time, which will be communicated at the time of purchase.

  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Non-Metro Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

4. Shipping Charges

  • Free shipping is available on eligible orders within India.

  • Any applicable shipping charges, if any, will be displayed during checkout before payment.

5. Secure Packaging

Every RIICHMAN Gold order is shipped with:

  • Tamper-evident packaging

  • Premium jewelry box

  • Protective packaging materials

  • Invoice

  • Product authenticity documents (where applicable)

6. Insured Shipping

All jewelry shipments are fully insured until they are successfully delivered to the customer.

7. Order Tracking

Once your order has been shipped, you will receive:

  • Order confirmation

  • Shipping confirmation

  • Tracking number

  • Courier partner details

You can track your shipment using the tracking link shared via email or SMS.

8. Delivery Verification

To ensure secure delivery of high-value jewelry:

  • A valid OTP or signature may be required at the time of delivery.

  • The recipient may be asked to present a valid government-issued photo ID for verification, where required.

9. Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, recipient unavailability, or repeated failed delivery attempts, the order may be returned to us. Re-shipping charges, if applicable, may be borne by the customer.

10. Address Changes

Shipping addresses cannot be modified once the order has been shipped.

If you need to update your shipping address, please contact us immediately after placing your order.

11. Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

  • Do not accept the package if possible.

  • Take clear photographs of the package.

  • Contact our customer support team within 24 hours of the delivery attempt.

We will investigate the issue and provide an appropriate resolution.

12. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Courier network disruptions

  • Public holidays

We appreciate your understanding in such situations.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us through our official customer support channels listed on our website.

Thank you for choosing RIICHMAN Gold. We appreciate your trust and look forward to delivering a secure and premium shopping experience.